Course Terms and Conditions

• Divers aged 10-15 will receive the Junior Open Water Diver certification upon course completion
• Full equipment (including wetsuits) is provided; participants only need to bring swimwear and a towel
• Please provide a digital ID photo for certification (any size, file size 300KB or larger)

Diving Guidelines

• Air tanks for the corresponding number of dives are included
• Boat rides to dive sites take 30-50 minutes; if you are prone to seasickness, please bring your own medication
• Actual dive sites are determined by weather, currents, sea conditions, and the group's preferences and abilities. For safety reasons, the lead guide reserves the right to make the final decision
• Please follow your guide’s instructions at all times and do not leave the group. Any costs or legal liabilities resulting from unauthorized departure or reckless behavior are the sole responsibility of the individual
• Protect the ocean: do not touch coral or other marine life while diving
• Be mindful of your physical condition; if you are hungover, overly exhausted, or feeling unwell, please assess your fitness before diving
• Avoid alcohol consumption for at least eight hours before diving
• For safety, every participant must wear a dive computer and follow its no-decompression limits and instructions. If a computer "locks" due to improper diving, we reserve the right to prohibit further diving until it resets, with no compensation provided
• At specific sites (e.g., Blue Corner, Siaes Corner, Ulong Channel, Peleliu Express), every diver must carry a reef hook to ensure safety and prevent coral damage
• Do not fly within 12 hours of a single dive or 18 hours of repetitive dives
• To protect coral reefs, Palau prohibits sunscreens containing harmful ingredients. We recommend physical sun protection (rash guards and hats) instead of sunscreen. Avoid makeup, and if you must use sunscreen, please choose "reef-safe" products

Cancellation, Changes, and Refund Policy

‍1. Cancellations, Changes, or Transfers (Non-Force Majeure)

1. After booking, any requests for cancellation, changes, or transfers must be submitted in writing. We will confirm receipt in writing within 24 hours. The date of our confirmation serves as the official record for processing.
2. Cancellation fees are as follows:
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   • 60+ days before departure: Full refund minus bank transfer fees.
   • 21–60 days before departure: 10% of the total tour cost.
   • 4–20 days before departure: 40% of the total tour cost.
   • 1–3 days before departure: 70% of the total tour cost.
   • Day of departure, no-shows, unauthorized departure, or failure to notify: No refund.
3. If our actual costs incurred to fulfill the contract exceed these percentages, the traveler will be responsible for the actual expenses.
4. All refunds are subject to bank transfer fees.

2. Travelers unable to reach Palau — Flight delays or cancellations due to natural disasters or force majeure (including but not limited to typhoons, heavy rain, thunderstorms, earthquakes, pandemics, sudden lockdowns, etc.)

1. If travelers are unable to arrive in Palau on the scheduled date due to the aforementioned force majeure, affecting the start of the trip, our company can offer: Rescheduling (subject to supplier availability and feasible dates); or Refunds: Diving fees will be refunded after deducting incurred costs; accommodation, meals, and related services will be handled according to the supplier's refund policy. Our company will assist in submitting applications, but we do not guarantee full refunds from suppliers. Our company is not responsible for refunds.
   

3. Travelers already in Palau — Activities canceled due to weather or Palau NEMO maritime warnings (including "small craft advisories" or other official safety restrictions issued by the Palau National Emergency Management Office).

1. If diving activities are canceled or partially unavailable due to the above reasons: Diving activity fees: Refunded after deducting incurred costs. Accommodation, meals, and other services: Handled according to supplier policies. Our company reserves the right to adjust the order of activities, substitute dive sites, or change the itinerary.
   

4. Inability to depart as scheduled, delayed arrival, or mid-trip departure due to personal reasons (including connecting flight delays, transit issues, visa factors, personal circumstances, etc.)

1. For those unable to participate in all or part of the activities due to personal reasons, no refunds, compensation, or alternative activities will be provided. Travelers may still join the remaining portion of the trip upon arrival.

5. Voluntarily opting out of activities during the trip

• If travelers choose not to participate in scheduled activities (including meals, diving, transportation, sightseeing, etc.) during the trip, it is considered a voluntary withdrawal, and no refunds or compensation may be requested.

6. Agency responsibilities and recommendations

1. Our company strongly recommends that travel agencies advise travelers to purchase travel insurance that covers weather, flight delays, cancellations, and natural factors. Our company reserves the right to adjust accommodation, transportation, meals, and other itinerary arrangements to an equivalent standard without lowering the quality.

• We strongly recommend that group members purchase travel insurance that covers trip cancellations due to weather and other natural conditions.

Equipment Rental Terms

• Please verify the size of the rented equipment and ensure it is completely free of defects at the time of rental. Any damage or loss caused by personal negligence must be compensated at the full value.