Trip Details

• Minimum of 2 participants required.
• The price includes a stand-up paddleboard (choose between one person per board or two) and a life jacket. If you need to rent additional gear like masks or fins, please let us know by the day before departure.
• Please follow your guide’s instructions at all times and do not wander off from the group. Any costs or legal liabilities resulting from leaving the group or engaging in reckless behavior will be the sole responsibility of the individual.
• Help us protect the ocean: please do not touch the coral or any other marine life during the activity.
• Please be mindful of your physical condition. If you are hungover, exhausted, or feeling unwell, please assess your ability to participate before joining.
• To protect the coral reefs, Palau has banned sunscreens containing harmful ingredients. We recommend using physical sun protection (such as rash guards and hats) instead of sunscreen, and avoiding makeup. If you must use sunscreen, please ensure it is "reef-safe."

Cancellation, Changes, and Refund Policy

‍1. Cancellations, Changes, or Transfers (Non-Force Majeure)

1. After booking, any requests for cancellation, changes, or transfers must be submitted in writing. We will confirm receipt in writing within 24 hours. The date of our confirmation serves as the official record for processing.
2. Cancellation fees are as follows:
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   • 60+ days before departure: Full refund minus bank transfer fees.
   • 21–60 days before departure: 10% of the total tour cost.
   • 4–20 days before departure: 40% of the total tour cost.
   • 1–3 days before departure: 70% of the total tour cost.
   • Day of departure, no-shows, unauthorized departure, or failure to notify: No refund.
3. If our actual costs incurred to fulfill the contract exceed these percentages, the traveler will be responsible for the actual expenses.
4. All refunds are subject to bank transfer fees.

2. Travelers unable to reach Palau — Flight delays or cancellations due to natural disasters or force majeure (including but not limited to typhoons, heavy rain, thunderstorms, earthquakes, pandemics, sudden lockdowns, etc.)

1. If travelers are unable to arrive in Palau on the scheduled date due to the aforementioned force majeure, affecting the start of the trip, our company can offer: Rescheduling (subject to supplier availability and feasible dates); or Refunds: Diving fees will be refunded after deducting incurred costs; accommodation, meals, and related services will be handled according to the supplier's refund policy. Our company will assist in submitting applications, but we do not guarantee full refunds from suppliers. Our company is not responsible for refunds.
   

3. Travelers already in Palau — Activities canceled due to weather or Palau NEMO maritime warnings (including "small craft advisories" or other official safety restrictions issued by the Palau National Emergency Management Office).

1. If diving activities are canceled or partially unavailable due to the above reasons: Diving activity fees: Refunded after deducting incurred costs. Accommodation, meals, and other services: Handled according to supplier policies. Our company reserves the right to adjust the order of activities, substitute dive sites, or change the itinerary.
   

4. Inability to depart as scheduled, delayed arrival, or mid-trip departure due to personal reasons (including connecting flight delays, transit issues, visa factors, personal circumstances, etc.)

1. For those unable to participate in all or part of the activities due to personal reasons, no refunds, compensation, or alternative activities will be provided. Travelers may still join the remaining portion of the trip upon arrival.

5. Voluntarily opting out of activities during the trip

• If travelers choose not to participate in scheduled activities (including meals, diving, transportation, sightseeing, etc.) during the trip, it is considered a voluntary withdrawal, and no refunds or compensation may be requested.

6. Agency responsibilities and recommendations

1. Our company strongly recommends that travel agencies advise travelers to purchase travel insurance that covers weather, flight delays, cancellations, and natural factors. Our company reserves the right to adjust accommodation, transportation, meals, and other itinerary arrangements to an equivalent standard without lowering the quality.

• We strongly recommend that group members purchase travel insurance that covers trip cancellations due to weather and other natural conditions.

Equipment Rental Terms

• Please verify the size of the rented equipment and ensure it is completely free of defects at the time of rental. Any damage or loss caused by personal negligence must be compensated at the full value.

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